1. Overview
FRAME offers monthly and annual FRAME Pro subscriptions. Paddle is the Merchant of Record for paid FRAME transactions and handles checkout, payment processing, transaction taxes, and relevant transaction documents where applicable. This Policy does not limit rights that cannot legally be limited.
2. Free trial
FRAME provides a 7-day free trial without requiring a payment method. It is an internal FRAME trial and does not automatically convert into a paid charge. If you purchase during a trial, the paid subscription begins immediately after successful payment and verified Paddle subscription processing.
3. Cancellation
Use the cancellation option in FRAME Settings or the Paddle customer portal where available. Successful cancellation normally prevents future renewal; paid access normally remains through the current paid billing period. Blocking a card or bank payment is not a substitute for cancelling a subscription.
4. Refunds
FRAME does not promise discretionary refunds for unused subscription time. Paddle's buyer terms and refund policy, together with mandatory consumer, withdrawal, cancellation, refund, and other rights, remain preserved and may apply to your transaction.
5. Technical problems, failed payments and chargebacks
Contact us if a technical issue prevents reasonable access. Failed payment may affect subscription status and access. Please contact us before filing a chargeback where possible so we can investigate; this does not restrict legal rights.
6. Contact
Billing or cancellation questions: easyops.support@gmail.com.